Member Support & FAQ

One of the pillars of any successful online business is fanatical customer support... And here at the Super Affiliate Network, we look to bring you nothing but the best. Our commitment and dedication to excellence is behind every decision made for the company and to help you achieve your goals.

With that being said, we are always trying to improve and make your experience here as best we can.

Please read through the FAQ's below before submitting a support ticket

Q.How do I request to cancel and receive a refund, and how long will it take to receive my refund?
A. Contact our 24/7 phone support team on (202) 559-3866 and select option 2 for a refund, a refund will be issued if you are within the 30 day money back guarantee period for all front end products.
Allow up to 5-10 business days till you receive the refund.

Q. I just signed up for your system and I am not sure how to get started?

A. Log in to your account using your login details and select "bootcamp" from the navigation bar at the top of the screen, then select "Phase 1", you can begin module 1-3 if you have scheduled in your first coaching call.

 Q. How do I get in contact with my coach?
A. Click the "my coach" tab in the navigation bar.

Q. So how do I login and get started?
A. Log in here: http://thesuperaffiliatenetwork.com/member-hub/ using your email address you signed up with and the password "password" , if you have changed the original password and have forgotten it, select "forgot your password' and reset it.
Once logged in select "bootcamp" from the navigation bar at the top of the screen, then select "Phase 1", you can begin module 1-3 if you have scheduled in your first coaching call.

Q. What are my log in details?
A. Log in here: http://thesuperaffiliatenetwork.com/member-hub/ using your email address you signed up with and the password "password" , if you have changed the original password and have forgotten it, select "forgot your password' and reset it. 

Q. When can I start making money?
A. Complete the 18 module bootcamp and all coaching sessions, then access your business dashboard by selecting the "partners" tab on the navigation bar, then select the "my business" tab. Watch the back office overview video found here: http://thesuperaffiliatenetworkpartners.com/back-office-training/

Q. How do I use the system?
A. Watch the back office training video's found here: http://thesuperaffiliatenetworkpartners.com/back-office-training/

Q. When I try to access the "my business" tab I don't have access, how do I get my affiliate links?
A. You need to connect with your coach and complete the 18 module bootcamp.

Q. I purchased the $1 Trial, will I get charged a monthly subscription and when?
A. You will be charged a monthly subscription of $47 once you pass Module 7 of the profit boosting bootcamp and every month till you cancel your membership or upgrade.

Q. I can't access the bootcamp modules, it says I have to connect with my coach.
A. Schedule in a coaching call with your coach and module 1-3 will be unlocked. Your coach will provide you with passwords for modules 4 and onwards.

Q. How do I receive my commissions I earned?
A. We pay commissions you have earned upto the 15th of the prior month to your ewallet account on the 15th of every month, you have to set up an eWallet account prior to this, there is a link in module 7. 

Q. When do affiliates get paid?
A. We pay commissions you have earned upto the 15th of the prior month to your ewallet account on the 15th of every month, you have to set up an eWallet account prior to this, there is a link in module 7.

Q. What is the eWallet log in Url?
A. https://thesuperaffiliatenetwork.globalewallet.com/MemberLogin

Q. How do I send a support ticket to eWallet?
A. For any eWallet related support questions visit:
https://thesuperaffiliatenetwork.globalewallet.com/public/eWalletSupport.aspx  

Q. Why havn't I received my bank transfer from eWallet yet?
A. eWallet will hold your bank transfer for 3 days due to their new bank account rule, this will only happen on the first bank transfer.

Q. Where do I find the compensation plan?
A. You can find full details of our compensation plan on the affiliate agreement page here: https://thesuperaffiliatenetwork.com/affiliateagreement/

To request a refund call our 24/7 phone support team on (202) 559-3866 and select option 2.

For all other questions and support please e-mail:

support@thesuperaffiliatenetwork.zendesk.com

... and expect a reply from my team within 24 hours on business weekdays.You can also use the "Help" widget you'll find at the bottom right of this page, and your questions will be directly submitted for my team to view.

To Our Mutual Success,
Misha Wilson